Class Climate online-survey - B-CU Customer Service Survey Office of the Provost

1Satisfaction: We are very interested in your opinion on the Customer Service you received. Please read each question and select the best answer that applies to you. Your responses are completely anonymous. Thank you

1.2 Approximately how long did you have to wait before speaking/communicating with staff?

I was taken care of immediately.

Within 5 minutes.

Within 10 minutes.

Within 15 minutes.

Within 30 minutes.

longer than 30 minutes.

same day (email)

1 day (24 hrs email)

2 or more days (email)

1.3 Students: What was the purpose of your visit?

Issue with professor

Grade change process

Not able to speak with the Dean

Financial Aid

Scholarship

Other

1.4 If other, please explain in the comment box.

1.5 Faculty/ Staff: What was the purpose of your visit?

Not getting a response from the Dean

Academic guidance

Discuss new ideas

Budget concerns

Personal academic guidance

Other

1.6 If other, please explain in comment box.

Strongly Disagree = 1

Disagree = 2

Agree = 3

Strongly Agree = 4

N/A

1.7 The staff listened respectfully to my questions and concerns.

Strongly Disagree = 1

Strongly Agree = 4

1.8 The staff interacted with me in a professional manner.

Strongly Disagree = 1

Strongly Agree = 4

1.9 Staff was knowledgeable about available resources related to answering my questions.

Strongly Disagree = 1

Strongly Agree = 4

1.10 Overall, I was satisfied with how my needs were resolved.

Strongly Disagree = 1

Strongly Agree = 4

1.11 Overall, I was satisfied with the customer service I experienced.

Strongly Disagree = 1

Strongly Agree = 4

1.12 Who specifically assisted you? (name is optional) Please provide any comments or recommendation for improvement. For follow-up--provide your name and contact information.

Thank you for your responses and participation