Class Climate online-survey - B-CU Dining Hall Service Survey S15

B-CU Dining Hall Service Survey S15

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Bethune-Cookman University

Spring 2015

Dining Hall Survey S15

1Please answer the following questions

1.1 What best describes you?

Freshman Question 1.1 What best describes you?

Sophomore Question 1.1 What best describes you?

Junior Question 1.1 What best describes you?

Senior Question 1.1 What best describes you?

Graduate Question 1.1 What best describes you?

Faculty Question 1.1 What best describes you?

Staff Question 1.1 What best describes you?

Guest Question 1.1 What best describes you?

Other Question 1.1 What best describes you?

1.2 Your Gender

Male Question 1.2 Your Gender

Female Question 1.2 Your Gender

1.3 If you are a student, do you live..

On-Campus Question 1.3 If you are a student, do you live..

Off-Campus Question 1.3 If you are a student, do you live..

1.4 On average, how often do you eat in the dining hall?

At least once a day Question 1.4 On average, how often do you eat in the dining hall?

1-3 times a week Question 1.4 On average, how often do you eat in the dining hall?

1-2 times a month Question 1.4 On average, how often do you eat in the dining hall?

3-4 times a month Question 1.4 On average, how often do you eat in the dining hall?

5 or more times a month Question 1.4 On average, how often do you eat in the dining hall?

Never Question 1.4 On average, how often do you eat in the dining hall?

1.5 If you answered "Never" to the previous question, please state your reason(s) in the box provided below.

Please select fewer options (maximum 0 answers possible).

1.6 Which meals do you regularly eat? (You may select more than one.)

Breakfast Question 1.6 Which meals do you regularly eat? (You may select more than one.)

Lunch Question 1.6 Which meals do you regularly eat? (You may select more than one.)

Dinner Question 1.6 Which meals do you regularly eat? (You may select more than one.)

1.7 Do you have a meal plan?

YES Question 1.7 Do you have a meal plan?

NO Question 1.7 Do you have a meal plan?

2Please rate your satisfaction with the Food Category:

Very Dissatisfied = 1

Somewhat Dissatisfied = 2

Fairly Satisfied = 3

Satisfied = 4

Very Satisfied = 5

N/A

2.1 Taste

Very Dissatisfied = 1

Very Dissatisfied = 1 Taste 2.1 Taste

Somewhat Dissatisfied = 2 Taste 2.1 Taste

Fairly Satisfied = 3 Taste 2.1 Taste

Satisfied = 4 Taste 2.1 Taste

Very Satisfied = 5 Taste 2.1 Taste

Very Satisfied = 5

N/A Taste 2.1 Taste

2.2 Eye Appeal

Very Dissatisfied = 1

Very Dissatisfied = 1 Eye Appeal 2.2 Eye Appeal

Somewhat Dissatisfied = 2 Eye Appeal 2.2 Eye Appeal

Fairly Satisfied = 3 Eye Appeal 2.2 Eye Appeal

Satisfied = 4 Eye Appeal 2.2 Eye Appeal

Very Satisfied = 5 Eye Appeal 2.2 Eye Appeal

Very Satisfied = 5

N/A Eye Appeal 2.2 Eye Appeal

2.3 Freshness

Very Dissatisfied = 1

Very Dissatisfied = 1 Freshness 2.3 Freshness

Somewhat Dissatisfied = 2 Freshness 2.3 Freshness

Fairly Satisfied = 3 Freshness 2.3 Freshness

Satisfied = 4 Freshness 2.3 Freshness

Very Satisfied = 5 Freshness 2.3 Freshness

Very Satisfied = 5

N/A Freshness 2.3 Freshness

2.4 Quality

Very Dissatisfied = 1

Very Dissatisfied = 1 Quality 2.4 Quality

Somewhat Dissatisfied = 2 Quality 2.4 Quality

Fairly Satisfied = 3 Quality 2.4 Quality

Satisfied = 4 Quality 2.4 Quality

Very Satisfied = 5 Quality 2.4 Quality

Very Satisfied = 5

N/A Quality 2.4 Quality

2.5 Value

Very Dissatisfied = 1

Very Dissatisfied = 1 Value 2.5 Value

Somewhat Dissatisfied = 2 Value 2.5 Value

Fairly Satisfied = 3 Value 2.5 Value

Satisfied = 4 Value 2.5 Value

Very Satisfied = 5 Value 2.5 Value

Very Satisfied = 5

N/A Value 2.5 Value

2.6 Open comments, please use the box provided below:

3Please rate your satisfaction with the Menu Category:

N/A

3.1 Availability of posted menu items

1 Availability of posted menu items 3.1 Availability of posted menu items

2 Availability of posted menu items 3.1 Availability of posted menu items

3 Availability of posted menu items 3.1 Availability of posted menu items

4 Availability of posted menu items 3.1 Availability of posted menu items

5 Availability of posted menu items 3.1 Availability of posted menu items

N/A Availability of posted menu items 3.1 Availability of posted menu items

3.2 Variety of menu choices

1 Variety of menu choices 3.2 Variety of menu choices

2 Variety of menu choices 3.2 Variety of menu choices

3 Variety of menu choices 3.2 Variety of menu choices

4 Variety of menu choices 3.2 Variety of menu choices

5 Variety of menu choices 3.2 Variety of menu choices

N/A Variety of menu choices 3.2 Variety of menu choices

3.3 Variety of healthy menu choices

1 Variety of healthy menu choices 3.3 Variety of healthy menu choices

2 Variety of healthy menu choices 3.3 Variety of healthy menu choices

3 Variety of healthy menu choices 3.3 Variety of healthy menu choices

4 Variety of healthy menu choices 3.3 Variety of healthy menu choices

5 Variety of healthy menu choices 3.3 Variety of healthy menu choices

N/A Variety of healthy menu choices 3.3 Variety of healthy menu choices

3.4 Variety of vegetarian menu choices

1 Variety of vegetarian menu choices 3.4 Variety of vegetarian menu choices

2 Variety of vegetarian menu choices 3.4 Variety of vegetarian menu choices

3 Variety of vegetarian menu choices 3.4 Variety of vegetarian menu choices

4 Variety of vegetarian menu choices 3.4 Variety of vegetarian menu choices

5 Variety of vegetarian menu choices 3.4 Variety of vegetarian menu choices

N/A Variety of vegetarian menu choices 3.4 Variety of vegetarian menu choices

3.5 Value

1 Value 3.5 Value

2 Value 3.5 Value

3 Value 3.5 Value

4 Value 3.5 Value

5 Value 3.5 Value

N/A Value 3.5 Value

3.6 Open comments, please use the box provided below:

4Please rate your satisfaction with the Service Category:

Very Dissatisfied = 1

Somewhat Dissatisfied = 2

Fairly Satisfied = 3

Satisfied = 4

Very Satisfied = 5

N/A

4.1 Overall Service

Very Dissatisfied = 1

Very Dissatisfied = 1 Overall Service 4.1 Overall Service

Somewhat Dissatisfied = 2 Overall Service 4.1 Overall Service

Fairly Satisfied = 3 Overall Service 4.1 Overall Service

Satisfied = 4 Overall Service 4.1 Overall Service

Very Satisfied = 5 Overall Service 4.1 Overall Service

Very Satisfied = 5

N/A Overall Service 4.1 Overall Service

4.2 Speed of service

Very Dissatisfied = 1

Very Dissatisfied = 1 Speed of service 4.2 Speed of service

Somewhat Dissatisfied = 2 Speed of service 4.2 Speed of service

Fairly Satisfied = 3 Speed of service 4.2 Speed of service

Satisfied = 4 Speed of service 4.2 Speed of service

Very Satisfied = 5 Speed of service 4.2 Speed of service

Very Satisfied = 5

N/A Speed of service 4.2 Speed of service

4.3 Hours of operation

Very Dissatisfied = 1

Very Dissatisfied = 1 Hours of operation 4.3 Hours of operation

Somewhat Dissatisfied = 2 Hours of operation 4.3 Hours of operation

Fairly Satisfied = 3 Hours of operation 4.3 Hours of operation

Satisfied = 4 Hours of operation 4.3 Hours of operation

Very Satisfied = 5 Hours of operation 4.3 Hours of operation

Very Satisfied = 5

N/A Hours of operation 4.3 Hours of operation

4.4 Helpfulness of staff

Very Dissatisfied = 1

Very Dissatisfied = 1 Helpfulness of staff 4.4 Helpfulness of staff

Somewhat Dissatisfied = 2 Helpfulness of staff 4.4 Helpfulness of staff

Fairly Satisfied = 3 Helpfulness of staff 4.4 Helpfulness of staff

Satisfied = 4 Helpfulness of staff 4.4 Helpfulness of staff

Very Satisfied = 5 Helpfulness of staff 4.4 Helpfulness of staff

Very Satisfied = 5

N/A Helpfulness of staff 4.4 Helpfulness of staff

4.5 Friendliness of staff

Very Dissatisfied = 1

Very Dissatisfied = 1 Friendliness of staff 4.5 Friendliness of staff

Somewhat Dissatisfied = 2 Friendliness of staff 4.5 Friendliness of staff

Fairly Satisfied = 3 Friendliness of staff 4.5 Friendliness of staff

Satisfied = 4 Friendliness of staff 4.5 Friendliness of staff

Very Satisfied = 5 Friendliness of staff 4.5 Friendliness of staff

Very Satisfied = 5

N/A Friendliness of staff 4.5 Friendliness of staff

4.6 Open comments, please use the box provided below:

5Please rate your satisfaction with the Cleanliness Category:

N/A

5.1 Overall cleanliness

1 Overall cleanliness 5.1 Overall cleanliness

2 Overall cleanliness 5.1 Overall cleanliness

3 Overall cleanliness 5.1 Overall cleanliness

4 Overall cleanliness 5.1 Overall cleanliness

5 Overall cleanliness 5.1 Overall cleanliness

N/A Overall cleanliness 5.1 Overall cleanliness

5.2 Serving areas

1 Serving areas 5.2 Serving areas

2 Serving areas 5.2 Serving areas

3 Serving areas 5.2 Serving areas

4 Serving areas 5.2 Serving areas

5 Serving areas 5.2 Serving areas

N/A Serving areas 5.2 Serving areas

5.3 Eating areas (tables, chairs etc.)

1 Eating areas (tables, chairs etc.) 5.3 Eating areas (tables, chairs etc.)

2 Eating areas (tables, chairs etc.) 5.3 Eating areas (tables, chairs etc.)

3 Eating areas (tables, chairs etc.) 5.3 Eating areas (tables, chairs etc.)

4 Eating areas (tables, chairs etc.) 5.3 Eating areas (tables, chairs etc.)

5 Eating areas (tables, chairs etc.) 5.3 Eating areas (tables, chairs etc.)

N/A Eating areas (tables, chairs etc.) 5.3 Eating areas (tables, chairs etc.)

5.4 Open comments, please use the box provided below:

6Please rate your satisfaction with the Dining Environment Category:

N/A

6.1 Layout of Facility

1 Layout of Facility 6.1 Layout of Facility

2 Layout of Facility 6.1 Layout of Facility

3 Layout of Facility 6.1 Layout of Facility

4 Layout of Facility 6.1 Layout of Facility

5 Layout of Facility 6.1 Layout of Facility

N/A Layout of Facility 6.1 Layout of Facility

6.2 Appearance

1 Appearance 6.2 Appearance

2 Appearance 6.2 Appearance

3 Appearance 6.2 Appearance

4 Appearance 6.2 Appearance

5 Appearance 6.2 Appearance

N/A Appearance 6.2 Appearance

6.3 Availability of seating

1 Availability of seating 6.3 Availability of seating

2 Availability of seating 6.3 Availability of seating

3 Availability of seating 6.3 Availability of seating

4 Availability of seating 6.3 Availability of seating

5 Availability of seating 6.3 Availability of seating

N/A Availability of seating 6.3 Availability of seating

6.4 Noise level

1 Noise level 6.4 Noise level

2 Noise level 6.4 Noise level

3 Noise level 6.4 Noise level

4 Noise level 6.4 Noise level

5 Noise level 6.4 Noise level

N/A Noise level 6.4 Noise level

6.5 Open comments, please use the box provided below:

6.6 What is the ONE most important thing about the Dining services you would like to see changed?

Food quality Question 6.6 What is the ONE most important thing about the Dining services you would like to see changed?

Menu Variety Question 6.6 What is the ONE most important thing about the Dining services you would like to see changed?

Service Question 6.6 What is the ONE most important thing about the Dining services you would like to see changed?

Cleanliness Question 6.6 What is the ONE most important thing about the Dining services you would like to see changed?

Dining Environment Question 6.6 What is the ONE most important thing about the Dining services you would like to see changed?

None Question 6.6 What is the ONE most important thing about the Dining services you would like to see changed?

Other Question 6.6 What is the ONE most important thing about the Dining services you would like to see changed?

6.7 If you marked "Other", please comment in the box provided below.

6.8 Which meal time needs the most improvement? (mark one choice)

Breakfast Question 6.8 Which meal time needs the most improvement? (mark one choice)

Lunch Question 6.8 Which meal time needs the most improvement? (mark one choice)

Dinner Question 6.8 Which meal time needs the most improvement? (mark one choice)

None Question 6.8 Which meal time needs the most improvement? (mark one choice)

6.9 Additional open comments / suggestions, please use the box provided below.

Thank you for your participation. Your input and responses are important.