1Satisfaction: We are very interested in your opinion on the Customer Service you received. Please read each question and select the best answer that applies to you. Your responses are completely anonymous. Thank you

1.1Please indicate your status:

1.2Approximately how long did you have to wait before speaking/communicating with a representative?

1.3

I believe that the Student Success Coach responded to my needs in a timely manner.

 

  


1.4

I believe that the Student Success Coach respected me as a person.

 

  


1.5

I believe that the Student Success Coach is approachable and easy to talk to.

 

  


1.6

The Student Success Coach understood the concerns I brought to the advising session.

 

  


1.7

The Student Success Coach seemed interested in me as a person and in my educational endeavor.

 

  


1.8

I was encouraged by my Student Success Coach to make my own decisions.

 

  


1.9

I would recommend my Student Success Coach to other students

 

  


1.10

I would return to a Student Success Coach if I felt the need.

 

  


1.11

I am better prepared now to work through future academic problems on my own.

 

  


1.12

My experience with an academic Student Success Coach has positively affected the chances that I will stay in college.

 

  


1.13

I regard academic advising as a necessary part of the University.

 

  


1.14

The academic Student Success Coach made clear the various policies and procedures.

 

  


1.15

I regard academic advising as a necessary part of my educational success.

 

  


1.16

After visiting with an academic Student Success Coach I had a strong understanding of resources available to me as a student.

 

  


1.17

I prefer meeting face-to-face with a Student Success Coach.

 

  


1.18

I prefer communicating through e-mail with a Student Success Coach.

 

  


1.19Please rate your overall academic advising experience:

 
1.20


 

Thank you for your responses, your input is important.