Class Climate online-survey - B-CU Library Customer Service Satisfaction Survey

1Student Information - Mark your response with an "X" in the boxes provided

1.1 User Classification:

Freshman Question 1.1 User Classification:

Sophomore Question 1.1 User Classification:

Junior Question 1.1 User Classification:

Senior Question 1.1 User Classification:

Graduate Question 1.1 User Classification:

Please select fewer options (maximum 0 answers possible).

1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

To study individually and study in group Question 1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

Use photocopy services Question 1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

Check out DVD's Question 1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

Check out books Question 1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

Use reference materials Question 1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

Use computers Question 1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

Use online resources Question 1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

Use print media services ( Laminator & Ellison dies, etc.) Question 1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

Attend class Question 1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

Reference assistance from a librarian Question 1.2 Indicate primary reason(s) for visiting the library - (mark all that applies)

1.3 How often do you use the library?

Daily Question 1.3 How often do you use the library?

Weekly Question 1.3 How often do you use the library?

Monthly Question 1.3 How often do you use the library?

About once a year Question 1.3 How often do you use the library?

Never/rarely Question 1.3 How often do you use the library?

2Services and Materials - Rate the following services/ materials

Poor = 1

Fair = 2

Satisfactory = 3

Good = 4

Excellent = 5

N/A

2.1 Archives

Poor = 1

Poor = 1 Archives 2.1 Archives

Fair = 2 Archives 2.1 Archives

Satisfactory = 3 Archives 2.1 Archives

Good = 4 Archives 2.1 Archives

Excellent = 5 Archives 2.1 Archives

Excellent = 5

N/A Archives 2.1 Archives

2.2 Book Collection

Poor = 1

Poor = 1 Book Collection 2.2 Book Collection

Fair = 2 Book Collection 2.2 Book Collection

Satisfactory = 3 Book Collection 2.2 Book Collection

Good = 4 Book Collection 2.2 Book Collection

Excellent = 5 Book Collection 2.2 Book Collection

Excellent = 5

N/A Book Collection 2.2 Book Collection

2.3 Periodicals/Journals/Magazines

Poor = 1

Poor = 1 Periodicals/Journals/Magazines 2.3 Periodicals/Journals/Magazines

Fair = 2 Periodicals/Journals/Magazines 2.3 Periodicals/Journals/Magazines

Satisfactory = 3 Periodicals/Journals/Magazines 2.3 Periodicals/Journals/Magazines

Good = 4 Periodicals/Journals/Magazines 2.3 Periodicals/Journals/Magazines

Excellent = 5 Periodicals/Journals/Magazines 2.3 Periodicals/Journals/Magazines

Excellent = 5

N/A Periodicals/Journals/Magazines 2.3 Periodicals/Journals/Magazines

2.4 Electronic Databases

Poor = 1

Poor = 1 Electronic Databases 2.4 Electronic Databases

Fair = 2 Electronic Databases 2.4 Electronic Databases

Satisfactory = 3 Electronic Databases 2.4 Electronic Databases

Good = 4 Electronic Databases 2.4 Electronic Databases

Excellent = 5 Electronic Databases 2.4 Electronic Databases

Excellent = 5

N/A Electronic Databases 2.4 Electronic Databases

2.5 Reference Computer Lab

Poor = 1

Poor = 1 Reference Computer Lab 2.5 Reference Computer Lab

Fair = 2 Reference Computer Lab 2.5 Reference Computer Lab

Satisfactory = 3 Reference Computer Lab 2.5 Reference Computer Lab

Good = 4 Reference Computer Lab 2.5 Reference Computer Lab

Excellent = 5 Reference Computer Lab 2.5 Reference Computer Lab

Excellent = 5

N/A Reference Computer Lab 2.5 Reference Computer Lab

2.6 Interlibrary Loan

Poor = 1

Poor = 1 Interlibrary Loan 2.6 Interlibrary Loan

Fair = 2 Interlibrary Loan 2.6 Interlibrary Loan

Satisfactory = 3 Interlibrary Loan 2.6 Interlibrary Loan

Good = 4 Interlibrary Loan 2.6 Interlibrary Loan

Excellent = 5 Interlibrary Loan 2.6 Interlibrary Loan

Excellent = 5

N/A Interlibrary Loan 2.6 Interlibrary Loan

2.7 Library Web Page

Poor = 1

Poor = 1 Library Web Page 2.7 Library Web Page

Fair = 2 Library Web Page 2.7 Library Web Page

Satisfactory = 3 Library Web Page 2.7 Library Web Page

Good = 4 Library Web Page 2.7 Library Web Page

Excellent = 5 Library Web Page 2.7 Library Web Page

Excellent = 5

N/A Library Web Page 2.7 Library Web Page

2.8 DVDs or VHS tapes

Poor = 1

Poor = 1 DVDs or VHS tapes 2.8 DVDs or VHS tapes

Fair = 2 DVDs or VHS tapes 2.8 DVDs or VHS tapes

Satisfactory = 3 DVDs or VHS tapes 2.8 DVDs or VHS tapes

Good = 4 DVDs or VHS tapes 2.8 DVDs or VHS tapes

Excellent = 5 DVDs or VHS tapes 2.8 DVDs or VHS tapes

Excellent = 5

N/A DVDs or VHS tapes 2.8 DVDs or VHS tapes

3Rate the Facility - Please use the rating of Poor = 1 to Excellent = 5

3.1 Amount of Study Space

Poor = 1

Poor = 1 Amount of Study Space 3.1 Amount of Study Space

Fair = 2 Amount of Study Space 3.1 Amount of Study Space

Satisfactory = 3 Amount of Study Space 3.1 Amount of Study Space

Good = 4 Amount of Study Space 3.1 Amount of Study Space

Excellent = 5 Amount of Study Space 3.1 Amount of Study Space

Excellent = 5

N/A Amount of Study Space 3.1 Amount of Study Space

3.2 Noise Level

Poor = 1

Poor = 1 Noise Level 3.2 Noise Level

Fair = 2 Noise Level 3.2 Noise Level

Satisfactory = 3 Noise Level 3.2 Noise Level

Good = 4 Noise Level 3.2 Noise Level

Excellent = 5 Noise Level 3.2 Noise Level

Excellent = 5

N/A Noise Level 3.2 Noise Level

3.3 Lighting

Poor = 1

Poor = 1 Lighting 3.3 Lighting

Fair = 2 Lighting 3.3 Lighting

Satisfactory = 3 Lighting 3.3 Lighting

Good = 4 Lighting 3.3 Lighting

Excellent = 5 Lighting 3.3 Lighting

Excellent = 5

N/A Lighting 3.3 Lighting

3.4 Temperature

Poor = 1

Poor = 1 Temperature 3.4 Temperature

Fair = 2 Temperature 3.4 Temperature

Satisfactory = 3 Temperature 3.4 Temperature

Good = 4 Temperature 3.4 Temperature

Excellent = 5 Temperature 3.4 Temperature

Excellent = 5

N/A Temperature 3.4 Temperature

3.5 Restrooms

Poor = 1

Poor = 1 Restrooms 3.5 Restrooms

Fair = 2 Restrooms 3.5 Restrooms

Satisfactory = 3 Restrooms 3.5 Restrooms

Good = 4 Restrooms 3.5 Restrooms

Excellent = 5 Restrooms 3.5 Restrooms

Excellent = 5

N/A Restrooms 3.5 Restrooms

3.6 Computers

Poor = 1

Poor = 1 Computers 3.6 Computers

Fair = 2 Computers 3.6 Computers

Satisfactory = 3 Computers 3.6 Computers

Good = 4 Computers 3.6 Computers

Excellent = 5 Computers 3.6 Computers

Excellent = 5

N/A Computers 3.6 Computers

3.7 Printers in the computer labs

Poor = 1

Poor = 1 Printers in the computer labs 3.7 Printers in the computer labs

Fair = 2 Printers in the computer labs 3.7 Printers in the computer labs

Satisfactory = 3 Printers in the computer labs 3.7 Printers in the computer labs

Good = 4 Printers in the computer labs 3.7 Printers in the computer labs

Excellent = 5 Printers in the computer labs 3.7 Printers in the computer labs

Excellent = 5

N/A Printers in the computer labs 3.7 Printers in the computer labs

3.8 Physical Layout

Poor = 1

Poor = 1 Physical Layout 3.8 Physical Layout

Fair = 2 Physical Layout 3.8 Physical Layout

Satisfactory = 3 Physical Layout 3.8 Physical Layout

Good = 4 Physical Layout 3.8 Physical Layout

Excellent = 5 Physical Layout 3.8 Physical Layout

Excellent = 5

N/A Physical Layout 3.8 Physical Layout

3.9 Hours of Operation

Poor = 1

Poor = 1 Hours of Operation 3.9 Hours of Operation

Fair = 2 Hours of Operation 3.9 Hours of Operation

Satisfactory = 3 Hours of Operation 3.9 Hours of Operation

Good = 4 Hours of Operation 3.9 Hours of Operation

Excellent = 5 Hours of Operation 3.9 Hours of Operation

Excellent = 5

N/A Hours of Operation 3.9 Hours of Operation

3.10 Do you think the Circulation Dept. hours of operation should be extended at night and on the weekends?

YES Question 3.10 Do you think the Circulation Dept. hours of operation should be extended at night and on the weekends?

NO Question 3.10 Do you think the Circulation Dept. hours of operation should be extended at night and on the weekends?

Please select fewer options (maximum 0 answers possible).

3.11 If you stated "YES" to question 3.9, please indicate the reason (s) that you need the library open for extended hours:

quiet study space Question 3.11 If you stated "YES" to question 3.9, please indicate the reason (s) that you need the library open for extended hours:

check out resources Question 3.11 If you stated "YES" to question 3.9, please indicate the reason (s) that you need the library open for extended hours:

study or group meetings Question 3.11 If you stated "YES" to question 3.9, please indicate the reason (s) that you need the library open for extended hours:

assistance from a librarian Question 3.11 If you stated "YES" to question 3.9, please indicate the reason (s) that you need the library open for extended hours:

computer use Question 3.11 If you stated "YES" to question 3.9, please indicate the reason (s) that you need the library open for extended hours:

other (please explain) Question 3.11 If you stated "YES" to question 3.9, please indicate the reason (s) that you need the library open for extended hours:

3.12 If you said "Other", please expain in the box provided below.

4Rate the Staff

N/A

4.1 Knowledgeable

1 Knowledgeable 4.1 Knowledgeable

2 Knowledgeable 4.1 Knowledgeable

3 Knowledgeable 4.1 Knowledgeable

4 Knowledgeable 4.1 Knowledgeable

5 Knowledgeable 4.1 Knowledgeable

N/A Knowledgeable 4.1 Knowledgeable

4.2 Willingness to help

1 Willingness to help 4.2 Willingness to help

2 Willingness to help 4.2 Willingness to help

3 Willingness to help 4.2 Willingness to help

4 Willingness to help 4.2 Willingness to help

5 Willingness to help 4.2 Willingness to help

N/A Willingness to help 4.2 Willingness to help

4.3 Provide individual attention

1 Provide individual attention 4.3 Provide individual attention

2 Provide individual attention 4.3 Provide individual attention

3 Provide individual attention 4.3 Provide individual attention

4 Provide individual attention 4.3 Provide individual attention

5 Provide individual attention 4.3 Provide individual attention

N/A Provide individual attention 4.3 Provide individual attention

4.4 Reference assistance

1 Reference assistance 4.4 Reference assistance

2 Reference assistance 4.4 Reference assistance

3 Reference assistance 4.4 Reference assistance

4 Reference assistance 4.4 Reference assistance

5 Reference assistance 4.4 Reference assistance

N/A Reference assistance 4.4 Reference assistance

5Overall Library Rating

N/A

5.1 Services, materials, facilities and staff

1 Services, materials, facilities and staff 5.1 Services, materials, facilities and staff

2 Services, materials, facilities and staff 5.1 Services, materials, facilities and staff

3 Services, materials, facilities and staff 5.1 Services, materials, facilities and staff

4 Services, materials, facilities and staff 5.1 Services, materials, facilities and staff

5 Services, materials, facilities and staff 5.1 Services, materials, facilities and staff

N/A Services, materials, facilities and staff 5.1 Services, materials, facilities and staff

Please turn over to side 2 for OPEN COMMENTS

5.2 What improvements would you like to see in the library?

Thank you for your participation, your responses are very important.