Class Climate online-survey - B-CU Facility Management Customer Service Survey 2016-2017

1Satisfaction: We are very interested in your opinion on the Customer Service you received. Please read each question and rate your level of satisfaction with the service provided . Your responses are completely anonymous. Thank you

1.1 Approximately how long did you have to wait before speaking with a representative?

1.2 Please indicate your status:

Freshmen

Sophomore

Junior

Senior

Post Baccalaureate

Graduate Student

Former Student

Parent

Visitor

Very Dissatisfied = 1

Dissatisfied = 2

Satisfied = 3

Very Satisfied = 4

N/A

1.3 I was satisfied with how the representative listened to my questions and concerns.

Very Dissatisfied = 1

Very Satisfied = 4

1.4 I was satisfied with how the representative helped me through the process and seemed to enjoy helping me.

Very Dissatisfied = 1

Very Satisfied = 4

1.5 I was satisfied with how the staff was knowledgeable, provided accurate information, and was able to answer my questions.

Very Dissatisfied = 1

Very Satisfied = 4

1.6 Overall, how satisfied were you with the way your needs were resolved?

Very Dissatisfied = 1

Very Satisfied = 4

1.7 Overall, how was your customer service?

Very Dissatisfied = 1

Very Satisfied = 4

1.8 Open comments or suggestions to improve the quality of services: Who specifically assisted you? (Please write in the box provided below). Optional: Please provide contact information for follow up on services.

Thank you for your responses and participation