Class Climate online-survey - ES B-CU Customer Service Survey Office of Testing

1.1Please indicate your status:

Freshman Question Please indicate your status: Sophomore Question Please indicate your status: Junior Question Please indicate your status: Senior Question Please indicate your status: Post Baccalaureate Question Please indicate your status: Graduate Student Question Please indicate your status: Former Student Question Please indicate your status: Parent Question Please indicate your status: Visitor Question Please indicate your status: Prospective Student Question Please indicate your status: Staff Question Please indicate your status: Faculty Question Please indicate your status: Other Question Please indicate your status:

1.2Approximately how long did you have to wait before speaking/communicating with staff?

I was taken care of immediately. Question Approximately how long did you have to wait before speaking/communicating with staff? Within 5 minutes. Question Approximately how long did you have to wait before speaking/communicating with staff? Within 10 minutes. Question Approximately how long did you have to wait before speaking/communicating with staff? Within 15 minutes. Question Approximately how long did you have to wait before speaking/communicating with staff? Within 30 minutes. Question Approximately how long did you have to wait before speaking/communicating with staff? longer than 30 minutes. Question Approximately how long did you have to wait before speaking/communicating with staff? same day (email) Question Approximately how long did you have to wait before speaking/communicating with staff? 1 day (24 hrs email) Question Approximately how long did you have to wait before speaking/communicating with staff? 2 or more days (email) Question Approximately how long did you have to wait before speaking/communicating with staff?

1.3 What was the purpose of your visit?

Schedule Test Session Take eCompass Placement exam Proctored exams for online courses Take the TABE Take the TEAS Take Make-up exam or scheduled class exam Get information about the CLEP process Other

1.4 If other, please explain in comment box below:

1.5

The staff listened respectfully to my questions and concerns.

Strongly Disagree = 1 The staff listened respectfully to my questions and concerns. Disagree = 2 The staff listened respectfully to my questions and concerns. Agree = 3 The staff listened respectfully to my questions and concerns. Strongly Agree = 4 The staff listened respectfully to my questions and concerns.

N/A The staff listened respectfully to my questions and concerns.

1.6

The staff interacted with me in a professional manner.

Strongly Disagree = 1 The staff interacted with me in a professional manner. Disagree = 2 The staff interacted with me in a professional manner. Agree = 3 The staff interacted with me in a professional manner. Strongly Agree = 4 The staff interacted with me in a professional manner.

N/A The staff interacted with me in a professional manner.

1.7

Staff was knowledgeable about available resources related to answering my questions.

Strongly Disagree = 1 Staff was knowledgeable about available resources related to answering my questions. Disagree = 2 Staff was knowledgeable about available resources related to answering my questions. Agree = 3 Staff was knowledgeable about available resources related to answering my questions. Strongly Agree = 4 Staff was knowledgeable about available resources related to answering my questions.

N/A Staff was knowledgeable about available resources related to answering my questions.

1.8

Overall, I was satisfied with how my needs were resolved.

Strongly Disagree = 1 Overall, I was satisfied with how my needs were resolved. Disagree = 2 Overall, I was satisfied with how my needs were resolved. Agree = 3 Overall, I was satisfied with how my needs were resolved. Strongly Agree = 4 Overall, I was satisfied with how my needs were resolved.

N/A Overall, I was satisfied with how my needs were resolved.

1.9

Overall, I was satisfied with the customer service I experienced.

Strongly Disagree = 1 Overall, I was satisfied with the customer service I experienced. Disagree = 2 Overall, I was satisfied with the customer service I experienced. Agree = 3 Overall, I was satisfied with the customer service I experienced. Strongly Agree = 4 Overall, I was satisfied with the customer service I experienced.

N/A Overall, I was satisfied with the customer service I experienced.

1.10 Who specifically assisted you? (name is optional) Please provide any comments or recommendation for improvement. For follow-up--provide your name and contact information.

ES B-CU Customer Service Survey Office of Testing

1Satisfaction: We are very interested in your opinion on the Customer Service you received. Please read each question and select the best answer that applies to you. Your responses are completely anonymous. Thank you