1.1 Please indicate your status:
1.2 Approximately how long did you have to wait before speaking/communicating with staff?
1.3 What was the purpose of your visit?
1.4 If other, please explain in comment box below:
1.5 The college catalog contained comprehensive information on available financial programs.
Strongly Disagree = 1
Strongly Agree = 5
1.6 I consider myself to be knowledgeable about student financial aid.
1.7 The staff that assisted me clearly understood my specific needs
1.8 My application for financial aid was handled efficiently.
1.9 Staff have been helpful when I needed assistance or had questions.
1.10 Overall, I was satisfied with the way my question /problem was resolved?
1.11 Overall, I was very satisfied with the quality of customer service I experienced.
1.12 Who specifically assisted you? (name is optional) Please provide any comments or recommendation for improvement. For follow-up--provide your name and contact information.
Thank you for your responses and participation