Class Climate online-survey - FA B-CU Customer Service Survey

1.1Please indicate your status:

Freshman Question Please indicate your status: Sophomore Question Please indicate your status: Junior Question Please indicate your status: Senior Question Please indicate your status: Post Baccalaureate Question Please indicate your status: Graduate Student Question Please indicate your status: Former Student Question Please indicate your status: Parent Question Please indicate your status: Visitor Question Please indicate your status: Prospective Student Question Please indicate your status: Staff Question Please indicate your status: Faculty Question Please indicate your status: Other Question Please indicate your status:

1.2Approximately how long did you have to wait before speaking/communicating with staff?

I was taken care of immediately. Question Approximately how long did you have to wait before speaking/communicating with staff? Within 5 minutes. Question Approximately how long did you have to wait before speaking/communicating with staff? Within 10 minutes. Question Approximately how long did you have to wait before speaking/communicating with staff? Within 15 minutes. Question Approximately how long did you have to wait before speaking/communicating with staff? Within 30 minutes. Question Approximately how long did you have to wait before speaking/communicating with staff? longer than 30 minutes. Question Approximately how long did you have to wait before speaking/communicating with staff? same day (email) Question Approximately how long did you have to wait before speaking/communicating with staff? 1 day (24 hrs email) Question Approximately how long did you have to wait before speaking/communicating with staff? 2 or more days (email) Question Approximately how long did you have to wait before speaking/communicating with staff?

1.3 What was the purpose of your visit?

1.4 If other, please explain in comment box below:

1.5

The college catalog contained comprehensive information on available financial programs.

Strongly Disagree = 1 The college catalog contained comprehensive information on available financial programs. Disagree = 2 The college catalog contained comprehensive information on available financial programs. Agree = 3 The college catalog contained comprehensive information on available financial programs. Somewhat Agree=4 The college catalog contained comprehensive information on available financial programs. Strongly Agree = 5 The college catalog contained comprehensive information on available financial programs.

1.6

I consider myself to be knowledgeable about student financial aid.

Strongly Disagree = 1 I consider myself to be knowledgeable about student financial aid. Disagree = 2 I consider myself to be knowledgeable about student financial aid. Agree = 3 I consider myself to be knowledgeable about student financial aid. Somewhat Agree=4 I consider myself to be knowledgeable about student financial aid. Strongly Agree = 5 I consider myself to be knowledgeable about student financial aid.

1.7

The staff that assisted me clearly understood my specific needs

Strongly Disagree = 1 The staff that assisted me clearly understood my specific needs Disagree = 2 The staff that assisted me clearly understood my specific needs Agree = 3 The staff that assisted me clearly understood my specific needs Somewhat Agree=4 The staff that assisted me clearly understood my specific needs Strongly Agree = 5 The staff that assisted me clearly understood my specific needs

1.8

My application for financial aid was handled efficiently.

Strongly Disagree = 1 My application for financial aid was handled efficiently. Disagree = 2 My application for financial aid was handled efficiently. Agree = 3 My application for financial aid was handled efficiently. Somewhat Agree=4 My application for financial aid was handled efficiently. Strongly Agree = 5 My application for financial aid was handled efficiently.

1.9

Staff have been helpful when I needed assistance or had questions.

Strongly Disagree = 1 Staff have been helpful when I needed assistance or had questions. Disagree = 2 Staff have been helpful when I needed assistance or had questions. Agree = 3 Staff have been helpful when I needed assistance or had questions. Somewhat Agree=4 Staff have been helpful when I needed assistance or had questions. Strongly Agree = 5 Staff have been helpful when I needed assistance or had questions.

1.10

Overall, I was satisfied with the way my question /problem was resolved?

Strongly Disagree = 1 Overall, I was satisfied with the way my question /problem was resolved? Disagree = 2 Overall, I was satisfied with the way my question /problem was resolved? Agree = 3 Overall, I was satisfied with the way my question /problem was resolved? Somewhat Agree=4 Overall, I was satisfied with the way my question /problem was resolved? Strongly Agree = 5 Overall, I was satisfied with the way my question /problem was resolved?

1.11

Overall, I was very satisfied with the quality of customer service I experienced.

Strongly Disagree = 1 Overall, I was very satisfied with the quality of customer service I experienced. Disagree = 2 Overall, I was very satisfied with the quality of customer service I experienced. Agree = 3 Overall, I was very satisfied with the quality of customer service I experienced. Somewhat Agree=4 Overall, I was very satisfied with the quality of customer service I experienced. Strongly Agree = 5 Overall, I was very satisfied with the quality of customer service I experienced.

1.12 Who specifically assisted you? (name is optional) Please provide any comments or recommendation for improvement. For follow-up--provide your name and contact information.

FA B-CU Customer Service Survey

1Satisfaction: We are very interested in your opinion on the Customer Service you received. Please read each question and select the best answer that applies to you. Your responses are completely anonymous. Thank you