1Satisfaction: We are very interested in your opinion on the Customer Service you received. Please read each question and select the best answer that applies to you. Your responses are completely anonymous. Thank you

1.1Please indicate your status:

1.2Approximately how long did you have to wait before speaking/communicating with staff?

 

1.3 What was the purpose of your visit?


1.4


1.5

The college catalog contained comprehensive information on available financial programs.

 

  
 

1.6

I consider myself to be knowledgeable about student financial aid.

 

  
 

1.7

The staff that assisted me clearly understood my specific needs

 

  
 

1.8

My application for financial aid was handled efficiently.

 

  
 

1.9

Staff have been helpful when I needed assistance or had questions.

 

  
 

1.10

Overall, I was satisfied with the way my question /problem was resolved?

 

  
 

1.11

Overall, I was very satisfied with the quality of customer service I experienced.

 

  
 

 
1.12


 

Thank you for your responses and participation